Humber/Ontario Real Estate Course 1 Exam Practice

Who can be a customer of a brokerage?

1. A client of another brokerage

2. A client represented by the brokerage

3. A new prospect seeking services

4. An employee of the brokerage

5. A regulatory compliance officer

6. A previous buyer who completed a transaction

The correct answer is: A new prospect seeking services

A customer of a brokerage is typically someone who is seeking the services related to a real estate transaction but does not have a formal agency relationship with the brokerage. This includes individuals interested in buying, selling, or renting property who may not want to enter into a client relationship at that moment. In this context, a new prospect seeking services aligns perfectly with this definition. They are exploring their options and may be gathering information or evaluating potential services without yet committing to representation by the brokerage. This category represents a potential customer who has not yet established a formal working relationship. Other options may involve individuals who either have established relationships with the brokerage or represent different capacities where they may not fit the definition of a customer. For example, a client of another brokerage is already under representation, and an employee of the brokerage typically does not interact with the brokerage as a customer but rather as part of the operational structure. Similarly, a regulatory compliance officer is not a customer but rather fulfills a supervisory role, and a previous buyer who completed a transaction could either have formed a client relationship or no longer actively seek the brokerage’s services.